These Terms of Service ("Terms") form a binding agreement between you and HAVEN Productions, LLC ("Event HAVEN", "we", "us") and govern your access to and use of the Event HAVEN websites, mobile experiences, organizer backend and related services (together, the "Service"). By creating an account, accessing an event, or otherwise using the Service, you agree to these Terms.
1. Eligibility and accounts
You must be at least 16 years old (or the minimum age of digital consent in your jurisdiction) to create an account. You are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately at security@event-haven.com if you suspect unauthorized access.
2. Roles
The Service supports several roles, each with different rights and obligations:
- Attendees view event information, manage personal schedules and engage with public event content.
- Organizers (org owners, admins, managers, editors and viewers) configure events, invite collaborators and process attendee data as a data controller for their event.
- Vendors and sponsors publish listings within events they are invited to.
3. Organizer responsibilities
If you use the Service to run an event, you are the controller of personal data you collect through the Service. You agree to: (a) post your own privacy notice to attendees; (b) obtain any consents required by law (including marketing, ticketing and minors); (c) honor data subject requests; and (d) only invite collaborators with a legitimate need. Our Privacy Notice describes how we process data on your behalf as a processor.
4. Acceptable use
You agree to comply with our Acceptable Use Policy. We may suspend or terminate access for violations, including spam, harassment, illegal content, scraping, security probing, or abuse of invitations and notifications.
5. Content and license
You retain ownership of content you submit ("Your Content"). You grant Event HAVEN a worldwide, non-exclusive, royalty-free license to host, reproduce, adapt, transmit and display Your Content solely to operate, secure and improve the Service. You represent that you have the rights necessary to grant this license and that Your Content does not infringe third-party rights.
6. Fees
Some features are offered under paid plans. Fees, taxes and renewal terms are described at the time of purchase. Except where required by law, fees are non-refundable. We may change prices on at least 30 days' notice for the next billing cycle.
7. Third-party services
The Service may link to or integrate with third-party services (for example payment processors, mapping providers, email delivery). Their terms and privacy practices govern your use of them.
8. Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant uninterrupted or error-free operation.
9. Limitation of liability
To the maximum extent permitted by law, Event HAVEN's aggregate liability arising out of or relating to the Service will not exceed the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) USD 100. We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenues, data or goodwill.
10. Indemnification
You will indemnify and hold harmless Event HAVEN and its affiliates from claims arising from Your Content, your event, your violation of these Terms, or your violation of any law or third-party right.
11. Termination
You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms or if continuing to provide the Service would create a security, legal or operational risk. Sections that by their nature should survive termination will survive.
12. Changes
We may update these Terms from time to time. Material changes will be communicated by email or in-product notice at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
13. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Disputes will be resolved exclusively in the state or federal courts located in Delaware, except where mandatory consumer-protection law gives you the right to bring claims in your local courts.
14. Contact
Questions about these Terms? Email legal@event-haven.com or write to HAVEN Productions, LLC, Legal Department.